Refund policy

At Stylebee, we are committed to ensuring your satisfaction with every purchase. Below is our comprehensive return and refund policy, designed to provide a seamless and transparent experience.

Return Eligibility

We offer a 30-day return policy starting from the date of order placement. Items must be in the same condition as received—unworn, unused, with tags, and in the original packaging. To be eligible for a return, customers must record a detailed video while unpacking the package for the first time after receiving it. This video serves as evidence in case of any discrepancies.

How to Initiate a Return

Contact us at support@stylebee.shop to request a return. If your return is approved, we will provide detailed instructions on how and where to send your package. Stylebee offers free returns—we will cover the cost of return shipping. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@stylebee.shop we will evaluate the issue and resolve it promptly.

Exchanges

The quickest way to exchange an item is to initiate a return for the original purchase and place a new order for the desired item. Once the return is accepted, you can proceed with the new purchase.

Refunds

Once we receive and inspect your returned item, we will notify you about the refund approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since approval and you have not received your refund, contact us at support@stylebee.shop.

Contact Information

If you have any questions, concerns, or require assistance regarding our return and refund policy, please do not hesitate to contact us. We are committed to providing you with exceptional support:

• Email: support@stylebee.shop

• Phone: +33 6 44 63 54 21

Thank you for choosing Stylebee. We value your trust and are dedicated to ensuring your satisfaction with every purchase.